Term and Conditions

Last Updated: [Insert Date]

1. Website Use

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our services. By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your login details and all activities under your account.

1.3 Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data
• Interfere with the proper working of our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our home furnishings including rugs, bathroom accessories, bedding, and furniture. However, slight variations in color or texture may occur due to monitor settings and natural materials.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and offer alternatives or a refund.

2.3 Custom Products

Custom-made or personalized items (marked as such) cannot be returned unless defective.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order.

3.4 Shipping

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, delivery in 10-15 business days
• Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days

Delivery times are estimates and may vary based on location and customs processing.

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of delivery if:

• Item is in original condition
• Unused with tags attached
• In original packaging

4.2 Non-Returnable Items

The following cannot be returned:

• Bath & Pedestal Mats
• Bathroom Bins
• Opened/used Candles & Diffusers
• Bedding with opened packaging
• Custom-made items
• Final Sale items

4.3 Return Process

To return an item:

1. Email [email protected] within 15 days with order details
2. Wait for Return Authorization
3. Ship item to our returns address

You are responsible for return shipping costs unless the return is due to our error.

4.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable.

5. Intellectual Property

All content on our website including text, images, logos, and product designs are our property or licensed to us and protected by copyright laws. You may not reproduce any content without our express written permission.

6. Liability Limitations

6.1 Product Use

We are not liable for any damages resulting from improper use of our products. Please follow all care instructions provided.

6.2 Website Availability

We strive to keep our website available but are not liable for temporary unavailability due to technical issues.

6.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the product in question.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of the updated terms.

7.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

7.3 Contact Information

For questions about these terms, contact us at:

UK-BM Stores
44 The Horsefair
Bristol, BS2S 6DB
United Kingdom
Email: [email protected]